WildGoose customer service introduction

Introduction

WildGoose customer service is a global AI customer service software, making it easy to customize AI robots based on enterprise private data. It covers multiple channels such as Website, Chat link/QR code, Facebook, Instagram, Telegram, Line, and Email to reach target consumers through multiple channels, achieve low-cost customer acquisition. It can be used as a global customer service tool, a e-commerce customer service tool, and can also be used to aggregate and manage multiple social media, email, or other scenarios that require real-time online communication. WildGoose customer service software can improve manual efficiency, increase conversion rates, increase repurchase rates, increase customer satisfaction, precipitate private domain traffic, and empower business growth!

• Improve conversion rate and repurchase rate -> 20%~30%
• Improve labor efficiency and reduce costs -> 30%~70%
• Increase customer satisfaction and reduce complaint rates -> 10%~15%
• Precipitate private domain traffic and empower business growth -> 10%~30%

Key features

1. Exclusive AI robots for enterprises and individuals

   • Simply upload learning materials or add replies to obtain exclusive AI digital employees based on enterprise private data
   • AI robots have no language or timezone limit, respond to customers in seconds, and provide 24/7 service to improve conversion rates
   • Adopting the most advanced AI large model technology to enhance your business efficiency
   • Support configuring AI large model automatic reply, standard question automatic reply, and keyword automatic reply

2. Global Customer Service Software

   • Default support for global customers to contact you, real-time conversation, simple and convenient
   • Manage multiple marketing channels such as Website, Chat link/QR code, Facebook, Instagram, Telegram, Line, Email, etc. on the same platform, reach target consumers through multiple channels, achieve low-cost customer acquisition
   • Support customer service transfer, interjection, familiar customer identification, quick reply and other functions to improve customer satisfaction
   • Support customized dialogue interface, set the appearance of dialogue window, personalized consultation icon, etc., to enhance the corporate brand image
   • Support customer visit reminders, display source channels, access tracks, and gain all-round insight into customers

3. Automatic real-time translation

   • Support translation between 201 languages
   • Provide customers with a better experience and increase customer satisfaction through fast and accurate translation
   • Incoming messages are automatically translated into the language of team members
   • Messages sent are automatically translated into the customer's language

4. Statistical analysis of data

   • Provide indicators such as workload and service quality of manual customer service agents to provide support and guarantee for data management
   • Support customer multi-dimensional statistical reports and other data analysis to help efficient management and grasp the changes in customer traffic
   • Support chat conversation data analysis, timely discovery and understanding of business fluctuations, and adjust business strategies
   • Multi-dimensional customer tag group management to achieve accurate customer portraits and improve marketing conversion rate

5. Efficient customer service collaboration

   • Support multi-customer service collaboration to deal with customer inquiries from multiple channels, and keep and share customer communication records for a long time
   • Team members can quickly communicate and collaborate through the same platform to improve work efficiency