WildGoose customer service introduction
Introduction
WildGoose customer service is an AI-powered customer support system that allows for easy customization of AI robots based on enterprise private data, assisting human team and significantly reducing operating costs and improving efficiency. WildGoose customer service can aggregate and manage Website, Chat link/QR code, Facebook, Instagram, Telegram, WeChat mini program, WeChat official account, WeChat customer service, WeCom, VKontakte, Line and Email channels to reach target consumers through multiple channels. It can be used as independent station tool for enterprises, customer service systems for cross-border e-commerce, as well as scenarios for aggregating and managing multiple social media, or other scenarios requiring real-time online communication. WildGoose customer service can improve conversion rate, repeat purchase rate, enhance labor efficiency, increase customer satisfaction, precipitate private domain traffic, and empower business growth!
- Improve conversion rate and repurchase rate -> 20%~30%
- Improve labor efficiency and reduce costs -> 30%~70%
- Increase customer satisfaction and reduce complaint rates -> 10%~15%
- Precipitate private domain traffic and empower business growth -> 10%~30%
Key features
Exclusive AI robots for enterprises and individuals
- Simply upload your training materials to instantly create a custom AI digital assistant powered by your company's private data. It seamlessly supports your human team, reducing operational costs while improving service quality
- Leveraging cutting-edge large AI model technology, it understands customer needs like a human agent. Enhance your operational efficiency while elevating customer experiences
- AI robots have no language or time limit, respond to customers in seconds, and provide 24/7 service to improve conversion rate
- Support configuring Coze AI agent, AI large model automatic reply, standard question automatic reply, and keyword automatic reply
Global customer support system
- Provide online chat plugins, chat links, and chat QR codes for websites, enabling real-time conversations and improving conversion rates
- Manage multiple marketing channels such as Website, Chat link/QR code, Facebook, Instagram, Telegram, WeChat mini program, WeChat official account, WeChat customer service, WeCom, VKontakte, Line, Email, etc. on the same platform, reach target consumers through multiple channels, achieve low-cost customer acquisition
- Support customer service transfer, interjection, familiar customer identification, quick reply and other functions to improve customer satisfaction
- Support customized dialogue interface, set the appearance of dialogue window, personalized consultation icon, etc., to enhance the corporate brand image
- Support customer visit reminders, display source channels, access tracks, and gain all-round insight into customers
Automatic real-time translation
- Support translation between 201 languages
- Provide customers with a better experience and increase customer satisfaction through fast and accurate translation
- Incoming messages are automatically translated into the language of team members
- Messages sent are automatically translated into the customer's language
Statistical analysis of data
- Provide indicators such as workload and service quality of manual customer service agents to provide support and guarantee for data management
- Support customer multi-dimensional statistical reports and other data analysis to help efficient management and grasp the changes in customer traffic
- Support chat conversation data analysis, timely discovery and understanding of business fluctuations, and adjust business strategies
- Multi-dimensional customer tag group management to achieve accurate customer portraits and improve marketing conversion rate
Efficient customer service collaboration
- Support multi-customer service collaboration to deal with customer inquiries from multiple channels, and keep and share customer communication records for a long time
- Team members can quickly communicate and collaborate through the same platform to improve work efficiency