WildGoose Customer Service
Online marketing customer service system

One platform covers multiple channels for communication. WildGoose Customer Service covers multiple channels including Website, Email, Facebook, Instagram, Telegram and Line, allowing you to achieve simpler and instant communication with your global customers. It can improve labor efficiency, increase conversion rate, increase repurchase rate, increase customer satisfaction, accumulate private domain traffic, and empower business growth!

Free use
e-commerce customer service
  • e-commerce customer service
  • e-commerce customer service
  • e-commerce customer service
  • e-commerce customer service
  • e-commerce customer service
  • e-commerce customer service
ADD LIVE CHAT FUNCTIONALITY TO YOUR ONLINE STORES

Multi-channel support platform with live chat, email and social media

Cross-border multi-channel chat

Through the same platform, access and manage multiple global mainstream social media channels for real-time dialogue, simple and convenient

Automatic real-time translation

Break down language barriers, attract more international customers, expand your business scope and potential sales opportunities

Data statistical analysis

Real-time monitoring of customer marketing services, comprehensive and detailed data reports, providing support and guarantee for digital management

Efficient customer service collaboration

Team members collaborate to handle multiple customer inquiries from multiple channels. The team can communicate quickly through the same platform to improve work efficiency.

multi-channel live chat

Multi-channel chat

  • The same platform manages multiple marketing channels such as Website, Email, Facebook, Instagram, Telegram, Line, etc., with real-time dialogue, simple and convenient
  • Supports customer service transfer, interruption, regular customer identification, quick reply and other functions to improve customer satisfaction
  • Supports customizing the dialogue interface, setting the appearance of the dialogue window, personalized consultation icons, etc. to enhance the corporate brand image.
  • Support customer visit reminders, display source channels and access trajectories, and gain comprehensive insights into customers

Automatic real-time translation

  • Provide customers with a better experience and increase customer satisfaction through fast and accurate translations
  • Received messages can be automatically translated into the language used by team members
  • Sent messages can be automatically translated into the language used by customers
auto translation customer service
statistical analysis customer service

Data statistical analysis

  • Provide manual customer service agent workload, service quality and other indicators to provide support and guarantee for data management
  • Support customer data analysis such as multi-dimensional statistical reports to facilitate efficient management and grasp changes in customer traffic
  • Support chat conversation data analysis, timely discover and understand business fluctuations, and adjust business strategies
  • Multi-dimensional customer tag group management to achieve accurate customer portraits and improve marketing conversion rate

Efficient customer service collaboration

  • Supports multi-customer service collaboration to handle customer inquiries from multiple channels, and customer communication records are saved and shared for a long time
  • Team members can communicate and collaborate quickly through the same platform to improve work efficiency.
collaborative customer service

One platform covers multiple channels for communication

Free use Login

3 simple steps to use

01

Create a chat plugin or social media channel

Step1
02

Integrate plugins into your website

Step2
03

Start your conversation, don't miss any opportunity

Step3

  • One platform covers multiple channels for communication

    • Can be used for e-commerce independent websites and DTC self-built websites
    • Can be used to aggregate and manage multiple social media and emails
    • Can be used in other scenarios that require real-time online communication

  • Multi-channel support platform with live chat, email and social media

    • Improve conversion rate and repurchase rate 20%~30%
    • Improve labor efficiency and reduce costs 30%~70%
    • Increase customer satisfaction and reduce complaint rates 10%~15%
    • Precipitate private domain traffic and empower business growth 10%~30%

  • Contact Us

    • support@feiyanchat.com
Android App
WeChat applet