Help & FAQs

WildGoose Customer Service is a customer service tool that covers multiple channels including Website, Email, Facebook, Instagram, Telegram, and Line. It can be used as an independent website tool for e-commerce and other related scenarios.

Through the form of web customer service plugins, your company's official website or website page's online consultation access platform can be uniformly allocated and replied to. At the same time, other social media channels can also be integrated into customer service plugins on web pages to help you achieve traffic flow effects. For example, social media access channels such as Email, Facebook, Instagram, Telegram, and Line can be integrated into web customer service plugins.

After starting the conversation, you can communicate with multi-channel users online, provide an overview of the overall chat situation, customer related information, and have real-time translation, add visitor tags, and other functions, which can help merchants communicate efficiently with multi-channel users, improve the efficiency of merchants in handling user information and operational efficiency.

The visitor online chat page can achieve real-time online communication with multi-channel users, view visitor related information, and provide an overview of chat conversation lists. It also has functions such as real-time translation, quick replies, and conversation transfer, helping businesses communicate with users through multiple channels and improving the efficiency of processing user messages.

Quick replies can reduce repetitive work, improve work efficiency, and set fixed reply statements, even if you are a new employee, you can reply to professional questions.

Conversations that have not received any messages in the past 5 days and those that have ended voluntarily will be classified as historical conversations. You can click "Restart Conversation" on the history conversation page to continue communicating with visitors.

On the Conversation Management page of the customer service workbench, you can filter and review conversation records based on conditions such as time, conversation status, and channel source, helping you better manage sessions and improve conversation quality.

For administrator users, you can enter the [Data Analysis] - [Service Analysis] page in the management backend to filter and view the work status of various customer service representatives; For ordinary customer service users, you can enter the "My Reception" page of the customer service workbench to view your work situation.

We organize accounts in a team way to facilitate team members to work together, including adding and setting roles and permissions of customer service members, to achieve centralized deployment and permission control of your team members, so as to improve the collaboration efficiency and service quality of the customer service team.

WildGoose customer service covers multiple channels including Website, Email, Facebook, Instagram, Telegram, and Line, which can improve labor efficiency, increase conversion rates, increase repurchase rates, increase customer satisfaction, accumulate private domain traffic, and empower business growth!

You can click the add button on the [Team Management] - [Employee List] page in the management workbench to invite more colleagues to join the team and collaborate through an account or email. You can also set the roles of team members, assign channel chat permissions, and other information.

The internal chat page of colleagues can achieve online real-time communication with other customer service representatives, view relevant information from customer service representatives, and provide an overview of chat conversation lists. It also has functions such as real-time translation and quick replies to help businesses communicate efficiently and improve operational efficiency.

If the conversation needs to be handled by other colleagues in the team, you can transfer the conversation to other colleagues. The transferred colleague will receive a notification of the transfer conversation, and you can also choose to leave a message to the colleague through internal messaging.

On the Customer Management page of the customer service workbench, you can view and modify customer information, including their channel source, phone number, email, visitor tags, and other information.

On the [Settings] - [Tag Management] page of the customer service workbench, you can manage visitor tags and quickly filter your target customers based on visitor tags.

For administrator users, you can enter the [Data Analysis] - [Service Analysis] page of the management backend to filter and view the statistics of the number of sessions/messages of each customer service; For regular customer service users, you can enter the "My Reception" page of the customer service workbench to view your conversation/message count statistics.